Baron Kay's is distinctive from many other tailor shops because of its size and highly functional management system. The company has four major departments, namely, men's wear, ladies' wear, shoes and uniform. The management team is formed by 3 persons :George Kay Jr., the owner, the Senior Sales Manager and the Sales & Marketing Manager.
The Senior Sales Manager is responsible for the general administration of the shop as well as the men's and ladies' wear departments, while the Sales & Marketing Manager is for the Uniform and public relation.
Under their supervision is a well-trained team of Assistant Sales managers, supervisors and salesmen and a tailor workshop staff of skillful employees.
Baron Kay's company policy is a satisfaction guarantee. Instant refund can be made in case of discontent of customers upon fitting. Even after sales, free alteration can be made by sending the clothing back to Baron Kay's in Hong Kong . Customers could also make the alteration at any tailor and Baron Kay's will reimburse for it.
